Ordering and Shipping FAQ

How do I Checkout and pay for my order?
I don't like PayPal. Are there other options?
What is your return policy?
How do you figure shipping costs?

Why is the shipping cost so high?
When will my order be shipped?

Where do you ship from?
Where are your products made?

When will I receive my order?
Can you ship Internationally?
What about shipping to Canada, UK,
New Zealand, Australia?

Other questions? Please email me!


How do I Checkout and pay for my order?

 

My Shopping Cart is run by PayPal. This means that when you order, you are taken to the PayPal secure server to enter your credit card information securely.

I don't like PayPal. Are there other options?

If you do not like PayPal, please don't give up! You can send me a personal email or phone call, and I will fill your order.
You can also order online through Square Market. Order with Square


What is your Return Policy?

If you are not happy, for any reason, please return any product for a full refund. If I made a mistake, or the product is defective, I will pay the shipping.
If you made a mistake, or changed your mind, I will ask you to pay for shipping.

How do you figure Shipping Costs?


My goal is to keep shipping costs as low as possible. I am now using a flat rate of $5.95 for domestic shipping. The international rates will vary according to the weight of the package and where it is going. I only charge the actual shipping cost. If you are charged too much, you will get a refund.

Why is the shipping cost so high?

It shouldn't be! I keep shipping costs as low as possible. Most other places charge a lot more for shipping than I do. The shipping calculator probably made a mistake, and you will get a refund. If you have questions about shipping costs, please email me so I can fix it.

If the shipping looks like an outrageous or odd amount, or was supposed to be free but isn't, you can be confident that I will promptly refund to you any amount that you overpaid. When you order several items that are supposed to have free shipping, PayPal might not get things right.

All orders are reviewed by me, personally, and checked for errors before shipping. If you are due a refund, or a balance is still due, it will be adjusted via PayPal right away.

If you prefer to know the exact shipping cost up front, please email me and I will bill you for the accurate total.

When will my order be shipped?

I ship out orders within a day or 2 of receiving payment. Often even on the same day. Please understand that this is not some big company with a lot of employees. It is just me filling your order and driving to the Post Office. If I am out of town, nothing will happen until I get back. If you are in a hurry for something, please email me to find out if I can ship right away. Or check my itinerary to see if I might be out of town.

Where do you ship from?


I ship from Boulder, Colorado, USA

Where are your products made?

My 10V tools, M42 tools, handle adapters, tool handles, center points, gold engraving fillers, and depth gauges are made in the USA. DVDs are produced and replicated in the USA, the cases are from overseas. CBN wheels are made in Austria. Sea Urchins are from the Phillipines. LED worklights and Microlights are "assembled in the USA from foreign and domestic components". Mini Gooseneck LED lights are made in China.

When will I receive my order?

You should receive your order within 2 - 7 business days. FedEx offers real-time tracking of packages, and day-definite delivery. USPS does not. If you need your order by a certain date, please ask me to send it via FedEx. That will usually cost more, but you will get your order on time. Particularly during the Holidays.

I live outside of the US. Can you ship to me Internationally?

Yes, I can ship to most countries. Please email me for a quote to get an accurate shipping cost.
If you place an order through the PayPal shopping cart, I will refund you any excess shipping charges, or send you a PayPal invoice for any shipping amount that is still due.

What about shipping to Canada, United Kingdom, New Zealand, or Australia?

The shipping calculator should work fairly accurately for shipping costs to these countries now. Of course, if it seems too high, please email me and I will fix it. And if you overpay, you will get a refund.


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